Contact Support

    Please enter your details below to contact CODEX Support with any technical enquiries.


    If you are experiencing a problem with a CODEX product then we recommend sending us an issue report file by following these steps:
    1. On your Mac open System Settings > Codex and click the ‘Generate Issue Report…’ button.
    2. Sign in or Register to allow uploading of files using this web support form.
    3. Describe the problem below and upload the issue report file.
    Tips:
    • Please include the serials numbers of any affected CODEX hardware.
    • If the issue affects original camera material, please include camera roll name (e.g. A_0001_R01D) or names of affected clips.
    • Include a time and date for when the issue occurred.
    • Screenshots demonstrating the issue may be helpful.
    Please note that uploaded files cannot currently exceed a file size of 5GB. Files larger than this will present an error on attempted upload.

    Our support team is available to answer any questions:

    Telephone and email support is available 8.30am - 5.30pm GMT Monday to Friday through our teams in London and Los Angeles.

    Support Email: support@codex.online
    US Support: +1 323 283 8929
    UK Support: +44 203 7000 999
    HOLIDAY SEASON HOURS
    Saturday 23rd 9am - 5pm GMT
    Sunday 24th 9am - 5pm GMT
    Monday 25th CLOSED - Merry Christmas!
    Tuesday 26th 8:30am - 5:30pm PST
    Wednesday 27th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Thursday 28th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Friday 29th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Saturday 30th 9am - 5pm GMT
    Sunday 31st 9am - 5pm GMT
    Monday 1st CLOSED - Happy New Year!
    Tuesday 2nd Normal hours resume

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    Effective date: May 25, 2018
    Last updated: November 9, 2020