Data Recovery

    Introduction

    Data recovery from CODEX media is possible under certain circumstances. In this guide, we will discuss some of the most common data recovery scenarios and whether data recovery is likely to be possible.

    If you are in need of data recovery, please read this guide for general information, and then contact CODEX Support to discuss your case in more detail.

    Please read the Support FAQ's section which includes details of issues specific to certain CODEX media and cameras.

    Can my data be recovered?

    If you have accidentally erased or formatted your CODEX media, data recovery may be possible in some situations. See below for more information.

    Erase using CODEX Device Manager
    CODEX media erased in Device Manager can usually be recovered by a CODEX Support engineer, provided that no further data has been written to the media.
    Format using macOS Disk Utility

    If CODEX media is formatted with macOS Disk Utility (for example to APFS or ExFAT file system) data recovery may not be possible.

    • CODEX CompactDrives formatted when mounted with the CompactDrive Dock Thunderbolt-3 (CX.0001007) will be secure erased during the format process, and recovery will not be possible.
    • It may be possible to recover CODEX CompactDrives formatted when mounted with the CompactDrive Reader USB-C (CX.0001005). 
    • Other CODEX media may be recoverable.


    Please contact CODEX Support to arrange a remote assessment.

    Format on Camera
    ALEXA 35 | ALEXA 265 |
    ALEXA Mini LF    		When a CODEX Compact Drive is formatted on ALEXA 35 or ALEXA Mini LF, it is securely erased to prepare it for recording. This means that all data is permanently erased and data recovery will not be possible.
    ALEXA LF | ALEXA 65 | ALEXA SXT | ALEXA XTFormatting in ProRes Mode

    When a CODEX Capture Drive is formatted on ALEXA LF, 65, SXT or XT in ProRes mode, then it is securely erased to prepare it for recording. This means that all data is permanently erased and data recovery will not be possible.

    Formatting in ARRIRAW Mode

    If a CODEX Capture Drive is formatted on ALEXA LF, 65, SXT or XT in ARRIRAW mode, then data recovery may be possible. The Capture Drive will need to be sent to a CODEX service centre to attempt recovery.

    If the Capture Drive has been recorded to since formatting, then some previous clips may be unrecoverable.
    Fails to Mount on Mac or Camera
    There are a number of reasons why a storage device (such as CODEX media) may fail to load on a computer or camera, for example; compatibility, configuration, software or hardware issues. Please contact CODEX Support to discuss your individual circumstances with us.

    If your CODEX media is failing to load on camera, then please save your camera log files and contact CODEX Support.

    If your CODEX media is failing to load on a Mac, then please save your CODEX log files and contact CODEX Support.
    Errors During Offload
    An error during offload could occur due to a number of factors, and data recovery will usually be possible. Please contact CODEX Support to discuss your specific circumstances.

    Please save your CODEX log files and contact CODEX Support.

    FAQs

    I have formatted a Compact Drive on ALEXA 35, ALEXA 265 or Mini LF. Can my data be recovered?
    No. When a CODEX Compact Drive is formatted on ALEXA 35, ALEXA 265 or ALEXA Mini LF, it is securely erased to prepare it for recording. This means that all data is permanently erased and data recovery will not be possible.
    I have formatted my CODEX media in Disk Utility. Can my data be recovered?
    Data recovery may be possible in some circumstances. Please contact CODEX Support to discuss your issue.
    Compact Drive is hanging on "INIT" status when loading on ALEXA Mini LF.
    Data recovery should be possible at a CODEX service centre. Save your camera log files and contact CODEX Support.
    Device Manager hangs on “Loading…” when I attempt to load it. What should I do?
    Save your CODEX log files and contact CODEX Support.
    CODEX media fails to load on Mac with no LED lighting up. What should I do?
    Try loading another drive to make sure that your media reader is working. Check the pins on the connector to see if any appear damaged. Contact CODEX Support.
    One particular clip fails to offload repeatedly. How can I offload it?
    Save your CODEX log files and contact CODEX Support.

    Contact

    Supplying the following information to CODEX Support can be vital in successfully recovering your data:

    • Name of camera roll (e.g. A_0001_1CZ2) to be recovered.
    • Number of clips to be recovered.
    • Serial number of CODEX media (e.g.  27301234).
    • Camera log files.
    • CODEX Device Manager log files (System Settings > Codex > Generate Issue Report)
    • Model of camera (e.g. ALEXA 35, ALEXA SXT etc.)
    • Were the clips recorded in ARRIRAW or ProRes mode?
    • Recording resolution and frame rate.
    • Was audio recorded?
    • Brief description of scene.


    If you would like to discuss data recovery, please contact CODEX Support.

    Our support team is available to answer any questions:

    Telephone and email support is available 8.30am - 5.30pm GMT Monday to Friday through our teams in London and Los Angeles.

    Support Email: support@codex.online
    US Support: +1 323 283 8929
    UK Support: +44 203 7000 999
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