Return Merchandise Agreement (RMA)


     

    Return Merchandise Agreement (RMA)

    To return a faulty or damaged CODEX product for assessment please fill out the form.



    Our support team is available to answer any questions:

    Email and telephone support is available 8.30am - 5.30pm GMT Monday to Friday.

    Email: support@codex.online | Tel: +44 203 7000 999
    HOLIDAY SEASON HOURS
    Saturday 23rd 9am - 5pm GMT
    Sunday 24th 9am - 5pm GMT
    Monday 25th CLOSED - Merry Christmas!
    Tuesday 26th 8:30am - 5:30pm PST
    Wednesday 27th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Thursday 28th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Friday 29th 9am - 5pm GMT | 8:30am - 5:30pm PST
    Saturday 30th 9am - 5pm GMT
    Sunday 31st 9am - 5pm GMT
    Monday 1st CLOSED - Happy New Year!
    Tuesday 2nd Normal hours resume

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    Privacy Policy

    Effective date: January 12, 2026
    Last updated: January 12, 2026